1. Terms & Conditions
By accessing and using the website including the webshop you are agreeing to be bound by these therms, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials in this website are protected by applicable copyright and trademark law.
1.0 Use licence
Permission is granted to temporarily download one copy of the materials (information or software) on the Grace of Glaze website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
– modify or copy the materials;
– use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
– attempt to decompile or reverse engineer any software contained on the Grace of Glaze website;
– remove any copyright or other proprietary notations from the materials; or
– transfer the materials to another person or “mirror” the materials on any other server.
The materials on the Grace of Glaze website are provided on an ‘as is’ basis. Grace of Glaze makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Grace of Glaze does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
In no event shall Grace of Glaze or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the Grace of Glaze website, or purchased materials through the Grace of Glaze website, even if Grace of Glaze or a Glaze of Glaze authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
1.3 Accuracy of materials
The materials appearing on the Grace of Glaze website could include technical, typographical, commercial, or photographic errors. Grace of Glaze pursues avoidance of any errors, but does not warrant that any of the materials on its website are accurate, complete or current. Grace of Glaze retains the right to changes to the materials contained on its website at any time and without notice.
Grace of Glaze has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Grace of Glaze of the site. Use of any such linked website is at the user’s own risk.
Grace of Glaze may revise these Terms of Service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms of Service.
1.6 Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Netherlands and you irrevocably submit to the exclusive jurisdiction of the courts in that Nation.
1.7 Materials and Pigments
This collection is developed with raw materials. Every new batch of raw material may vary slightly in colour. Therefore it is possible that there is a difference in color or texture, also when you order two or more of the same objects at the same time. All our materials are being tested and are food- and dishwasher safe, unless mentioned otherwise explicitly.
All our cups, plates and bowls have our logo on the bottom of the product.
1.9 Coupon codes
Coupon codes are valid on all products from the webshop.
2. Shipping & Returns
Thank you for shopping at Grace of Glaze. If you are not entirely satisfied with your purchase, we’re here to help.
2.1 Receiving a damaged item
We do our best to minimize the risk of damages during the transport of our ceramics to your home. In the unlucky case that you still receive a damaged item, we kindly request you to inform within three calendar days by sending an e-mail to info@graceofglaze. This allows us to find a solution with our insurer and helps to make sure that we replace the damaged item as quickly as possible.
2.2 Returns and refunds
If you’re not happy with a purchased item, it is possible to return this item within 14 calendar days of the purchase. Please inform us within 7 days after purchase if you want to make a return, and provide us with the tracking-ID of you return shipment.
To be eligible for a refund, your item must be unused and in the same condition that you received it. The item must also be send to us in the original packaging. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If the refund is approved, it will be processed, and your account will automatically be credited. Kindly note that we make every attempt to process the refund as quickly as possible, but the duration depends on the financial service provider(s).
You will be responsible for all shipping costs for returning your item. You should also make sure that the item is appropriately packed and protected from damages during transport. We advise to insure your shipping covering at the minimum the commercial value.
Shipping costs will not be refunded.
To return your item, please send an e-mail to email@example.com to receive the shipping address.
Your privacy is important to us. It is our policy to respect your privacy regarding any information we may collect from you across our website graceofglaze.com.
We don’t ask for your personal information unless we truly need it. When we do, we’ll only collect what we need by fair and lawful means and, where appropriate, with your knowledge or consent. We’ll also let you know why we’re collecting it and how it will be used.
We don’t share your personal information with third-parties, except where required by law or if practically required to provide you with the services (shipping and payment of purchased items). We will only retain personal information for as long as necessary to provide you with a service.
We don’t store your personal information on our servers unless it’s required for providing a service to you. What we store, we’ll protect within commercially acceptable means to protect your personal information from loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We collect and temporarily store the following information for safely executing orders at the online shop:
- Personal name
- Order address
- Shipping address (if different from order address)
- Phone number
- Email address
- Notes (optional)
- Ip address, browser and device
After clicking “Place Order” the order and payment is arranged via the website of our partner Mollie Payments. Mollie may collect additional information in order to process the financial transactions. More information that process can be requested at the website of Mollie.